Heidi has over 25 years of mortgage industry experience, including nearly two decades in secondary mortgage due diligence with Opus CMC. As Director of Quality Control and Chief of Staff, she ensures operational excellence through rigorous internal audits and staff training programs. Heidi tracks team skillsets to align talent with client needs and takes an active role in Human Resources functions. Known for her dedication to quality, she values strong client partnerships and ensures timely, accurate deliverables that reflect Opus CMC’s high standards.